If You Think You Understand Technology, Then This Might Change Your Mind

Management of IT Services

Overall, professionals agree that management of IT services constitutes the design, management, delivery and enhancement in the manner in which information technology (IT) is used in any organization. Having the right personnel, processes and technology in place remains the utmost goal of IT service management. The contents are central for any organization to make an impact in the market or industry. Services that apply when managing IT include various frameworks.

A notable framework in IT service management is the COBIT. Various groups among them the Blue Fox Group use this framework. It has used it over the years and managed IT services Phoenix. The group relies on the model for developing, executing, managing and improving governance of information technology. Practices of management are involved too. Since it is published in IT governance Institute as well as Information Systems Audit, acquiring its license is easier. Free licensing is found with the Control Association.

The Microsoft Operations model is another type of accepted framework for IT service management. The framework has 23 manuals used by IT professionals. They offer guidelines to professionals in the IT sector. Covered in the manuals are many areas among them creation, execution, cost effectiveness and efficient management services. The areas covered by these manual form the bedrock of IT service management. The entire information in MOF and Information Technology Infrastructure Library (ITIL) guidelines comes from the 23 teaching materials. Blue Fox Group that has managed IT services Phoenix comprehends their value. Everything from conception of the idea through to replacement of retirement is managed by Blue Fox Group.

Management of IT services also requires the use six-sigma as a framework. Motorola developed this model immediately following the Microsoft one. The model applies in setting high targets to be achieved. Collection and analysis of data are part of the highly set targets. Their value comes in ensuring that organizations cut costs in IT service management. Another framework for managing IT services is the ISO 2000. It is accepted universally as the basic standard highlighting standards for IT service management. ISO 2000 was an invention of the British Standards Institutions. Microsoft and other models operate on this framework.

IT services management also puts into context the Open Group Architecture Framework (TOGAF). It offers a systematized methodology for institutions concerned with organizing and governing technology implementation. The main area of interest remains software technology. The open group continuously manages TOGAF several years after inventing it. The Open Group constitutes an independent association within the information technology industry. Information Technology Infrastructure Library (ITIL) is the last of all the frameworks used in IT service management. It serves businesspeople well. With the Information Technology Infrastructure Library (ITIL) framework, those in the business fraternity are in a position to align their business needs with needs in technology. Of all its brands, ITIL v3 is the most common in IT service management.